Refund Policy
Last Updated: 29/January/2025
Thank you for choosing Digitec Swag for your digital marketing and web development services. We want to ensure you have the best experience with our services. Please carefully read our Refund Policy to understand the terms and conditions related to refunds for the services we provide.
By using our services, you agree to comply with the terms outlined here.
Table of Contents
1. General Refund Policy
We strive to offer high-quality digital marketing and web solutions, but due to the digital nature of our services, refunds are subject to strict conditions.
✅ Refunds MAY be considered under specific circumstances:
- If no work has been started within 7 days of payment.
- If a cancellation request is made before project initiation for certain services.
❌ No refunds will be provided in the following cases:
- Website design services after project initiation.
- Advance payments once a contract is signed.
- Hosting and domain purchases, as they are third-party services.
- Digital services require time, expertise, and resources.
- Initial work is performed immediately after payment.
- Services are customized based on client needs.
2. Non-Refundable Services
2.1. Hosting & Domain Services
Hosting and domain purchases cannot be refunded since they are processed through third-party vendors.
- We do not have control over third-party refund policies.
- Please ensure you select the correct hosting package before making a purchase.
2.2. Website Design Services
Once work has commenced on website design, refunds are not available.
Reason:
- Website development involves customized work, time investment, and labor-intensive processes.
- If you are unhappy with the progress, we will attempt to resolve issues within the agreed-upon project scope.
2.3. Advance Payments & Contract Terms
All advance payments are non-refundable once a contract is signed.
- Reason: Advance payments secure our time, effort, and resources for your project.
3. Refund Policy for Online Courses
7-Day Money-Back Guarantee
If you enroll in a course lasting more than 15 days, you are eligible for a 7-day money-back guarantee from the date of purchase.
💡 To Be Eligible:
✔️ You must request a refund within 7 days of enrolling.
✔️ The course must have a duration longer than 15 days.
✔️ The refund request must include a valid reason for cancellation.
🚨 Not Eligible for Refunds:
- If more than 7 days have passed.
- If the course is 15 days or shorter.
- If you have completed 50% or more of the course content
4. Refund Eligibility for Other Services
While certain services are non-refundable, Digitec Swag may consider refunds under specific conditions.
| Service | Refund Eligibility |
|---|---|
| SEO & Marketing | Refunds may be considered only if work has not begun. |
| Social Media Ads | Refunds not possible after campaign setup. |
| Google My Business | No refunds after profile optimization is completed. |
| Consultation Fees | Non-refundable after the session has been conducted. |
Note:
🔹 Before Project Initiation:
If a client cancels before work starts, a partial refund may be considered at our discretion, minus an administrative fee.
🔹 After Project Has Started:
Once work has begun, cancellations are not eligible for refunds.
5. Refund Eligibility Miscellaneous
Refunds may be granted in the following cases:
✔️ Duplicate Payments – If you were accidentally charged twice.
✔️ Payment Processing Errors – If a technical issue caused an incorrect transaction.
🚫 Not Eligible For Refunds:
- Change of business plans after payment.
- Lack of communication or delayed response from the client.
6. Chargeback & Dispute Policy
🔹 Filing a chargeback or payment dispute without following our refund process will result in an immediate termination of services and possible legal action.
🚨 To Avoid Issues:
- Contact our support team for concerns.
- Follow the refund process outlined in this policy.
7. Contact Us for Support
If you meet the refund criteria, follow these steps:
1️⃣ Email us at support@digitecswag.com with your invoice and reason for the refund request. or Contact us through call we will initiate the process for you.
2️⃣ Our team will review your request within 5 business days.
3️⃣ If eligible, refunds will be processed within 7-10 business days.
🚨 Note: Refunds will be issued via the original payment method only.
Final Note
By purchasing any service or enrolling in a course with Digitec Swag, you acknowledge and agree to this refund policy. Due to the nature of digital services, website development, and third-party purchases, refunds are strictly limited and non-refundable in most cases.
For courses longer than 15 days, we offer a 7-day money-back guarantee, but no refunds will be processed beyond this period.
We strongly advise clients to review all service details, pricing, and refund policies carefully before making a payment. If you have any concerns, please contact us before proceeding with your purchase.
Do you want to step into the digital world with us?
🚀✨ Let’s collaborate to grow your business and achieve amazing results with our Digitec Swag team! 💼💡 Your ideas are important, and together we can create success! 🌟